About the Project
The project aimed to redesign an existing point of sale (POS) software to enhance user experience and operational efficiency. The focus was on streamlining the interface, addressing user pain points, and simplifying complex processes for better navigation and workflow. The redesign included user research, competitor analysis, and iterations on wireframes and prototypes, resulting in a more intuitive and efficient POS solution that aligned with business goals.
Problems & Solutions
Problems:
- The interface is hard to navigate and lacks a user-friendly design.
- Elements on the dashboard are poorly aligned.
- Poor layout causes important updates to be overlooked.
- Excessive colors distract and create an inconsistent design.
Solutions:
- Enhance navigation to create a more user friendly experience.
- Properly align elements for better visual organization.
- Follow a consistent color to improve design uniformity.
- Improved layout for a more intuitive user experience.
My Role
Design Process
Problem Solution
User Research
User Persona
Visual Design
User Flow
Prototyping
Competitive Analysis
Wireframes
Design Process
The design process is a structured approach to solving problems through research, ideation, prototyping and testing to create functional and user-centric solutions.
Emphatize Phase
Research & Discovery:
Before diving into the design phase, we conducted extensive research to understand the pain points and needs of the users. This involved:
- Stakeholder Interviews: Meeting with retail managers, store owners, and employees to understand the key issues.
- User Surveys & Interviews: Gathering insights from daily POS users to identify usability challenges.
- Competitive Analysis: Studying competitors’ POS systems to identify industry best practices and areas for improvement.
- Usability Testing: Analyzing the current system to identify specific usability issues (e.g., confusing navigation, slow performance, redundant tasks).
Key Pain Points Identified:
- Cluttered Interface: Users were overwhelmed by too many buttons and options on the screen.
- Poor Navigation: Navigating between sales, inventory, and reports was confusing.
- Lack of Training Resources: New users required too much time to learn the system.
- Inefficient Checkout Process: The checkout process was slow and prone to errors, leading to customer dissatisfaction.
Define Phase
User Personas
John
Age Education Status Job
35 MBA Single Manager
Needs
- Wants easy access to real-time inventory data, ensuring that any low stock items can be flagged quickly.
- Requires easy-to-read reports and data visualizations for daily, weekly, and monthly reviews.
Frustations
- Overwhelming UI.
- Frustrated with systems that don’t provide clear and concise reporting on sales or staff performance.
Ahmad
Age Education Status Job
27 Intermediate Single Waiter
Needs
- Needs a fast, clear and easy way to take and manage orders to keep up during busy shifts.
- Clean POS interfaces.
Frustations
- Struggles with complicated or outdated POS interfaces that slow down the process.
- Difficult navigation that causes delays when modifying or adding items to an order.
Ideate Phase
Card Sorting
User Flow
High-Fidelity Wireframes
Typography & Colors
Font Used
Inter
ABCDEFGHIJKLMNOPQRSTUVWXYZ
ABCDEFGHIJKLMNOPQRSTUVWXYZ
1234567890
Inter font is a elegant and modern sans serif font. It is very neat and clean. It have more readability and variety of options. That’s why I used this font.
Inter Bold
Inter Medium
Inter Regular
Inter Light
Color Used
#00073D
#77777A
#000000
#EBEBEB
#C4C4C4
Before
After
Login Screen
Dashboard
Sales Dashboard
Menu
Menu Categories
Accounts
Edit Screen
High-Fidelity Prototypes
